Coaching to promote caring behavior among nurses: A literature review

Lasmaria Sinaga; Asnet Leo Bunga

doi:10.33024/minh.v7i6.199

Authors

Lasmaria Sinaga Program Studi Magister Keperawatan, STIK Sint Carolus Jakarta
Asnet Leo Bunga Program Studi Magister Keperawatan, STIK Sint Carolus Jakarta

DOI:

https://doi.org/10.33024/minh.v7i6.199

Keywords:

Caring Behavior, Coaching, Nursing Leader

Abstract

Background: In the realm of field service and maintenance, implementing coaching strategies is crucial for enhancing nurses' caring behavior. This behavior is a key factor in determining the overall quality of nursing services and, consequently, patient satisfaction. It is believed that coaching provided by the nursing leader can significantly improve nurses' caring attitudes.

Purpose: To analyze the effectiveness of coaching in improving nurses' caring behavior.

Method: A systematic review approach following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines was applied. Articles were sourced from online databases such as ProQuest, Science Direct, PubMed, JSTOR, and Springer-Link. The selected articles met the inclusion criteria in the form of a sample of nurses from various service settings and were published within the last nine years. After selection, 10 articles were analyzed.

Results: Journal searches revealed that targeted nursing leader and the application of coaching strategies have been quite effective in enhancing nurses' competencies and caring behaviors. Coaching has shown to be particularly beneficial in refining nurses' technical skills, such as improving communication and providing emotional and spiritual support to patients. Additionally, coaching plays a crucial role in fostering professionalism among nurses, motivating them to deliver comprehensive care that addresses the physical, psychological, and emotional needs of patients. By combining the enhancement of technical skills with the cultivation of professionalism, coaching is expected to significantly contribute to the improvement of nursing service quality through the optimization of nurses' caring behaviors in their daily practice.

Conclusion: Coaching is quite effective in increasing nurses' competence and caring behavior. Therefore, it is recommended that hospital management regularly organize coaching training for leaders.

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