The satisfaction levels on cadre performance in providing maternal and child health service in Sragen, Central Java

Abstract

Background: One of the efforts made by the government to realize health development is to create public health services that are managed by, for and with the community with the aim of empowering the community and making it easier for people to obtain or access health services.

Purpose: To determine the relationship between the performance of community health center cadres and the level of satisfaction of mothers of toddlers.

Method: Correlation analytical research with quantitative methods uses a cross sectional approach. This research was conducted at the Flamboyan integrated service post, Tanggan Village, the working area of the Gesi Health Center. Data collection was carried out in November 2023. Sampling used a total sampling technique so that a total of 32 people were obtained with the inclusion criteria including mothers of toddlers who lived around the research location, came to the integrated service post, and were willing to become respondents. The independent variable in this research is the performance of integrated service post cadres for toddlers, while the dependent variable is the level of satisfaction of mothers of toddlers.

Results: The majority of respondents were very satisfied with the performance of cadres with results of 13 (65.0%). The results of the Spearman Rank correlation test obtained a p-value of 0.002 (< 0.005) and a correlation coefficient value of 0.528, so that H₀ was rejected and H₁ was accepted, meaning that there is a relationship between cadre performance and the satisfaction of mothers of toddlers using integrated service posts.

Conclusion: There is a relationship between cadre performance and the level of satisfaction of mothers of toddlers using integrated service posts.

Suggestion: Cadres are expected to be the driving force of community health center activities to improve service quality and optimize the implementation of planned activities.